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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,194 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersZurichcallnet.ch (Swiss Contact Center Association)
callnet.ch (Swiss Contact Center Association) Logo
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callnet.ch (Swiss Contact Center Association)

Summary

About the company

The core activity of callnet.ch is to represent, network and support the interests of companies and employees in the Swiss contact center industry as an association. This includes organizing events, providing specialized information, representing the industry to the public, politics and social partners, as well as pooling forces for common concerns and topics.

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Offering

Products & services

Industry:Call Centers
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Basic training for Customer Dialogue Specialists
Three-year basic training with federal certificate of vocational education and training for communicative, linguistically skilled school leavers; training Customer Dialogue Specialists in cooperation with the cantonal offices for vocational education and training.
Further training Customer Service Team Leader (federal professional diploma)
Further training for contact-centre professionals to become Customer Service Team Leaders with a Swiss federal professional diploma; embedded in the framework of industry training and continuing professional development.
Training Call Center Agent
Examination body for the training as Call Center Agent, with completion as the nationwide recognized Diploma Call Center Agent CallNet.ch.
Practical course Service Excellence Professional
Practical course with Service Excellence Academy for further training in the field of Service Excellence Professional.
Collective Labour Agreement (CLA) for the Contact and Call Center Industry
CLA for regulating employment conditions in the contact and call center industry; applies from 20 employees and sets binding minimum standards.
Quality assurance for telemarketing
Code of honor, Fairlist, EN ISO 18295 certification and representation in the fairness commission to ensure professional telephone activities.
Lobbying for the Contact Center Industry
Representation of the industry to politics, the public, consumer protection, data protection and employment law; presenting industry positions on technology and regulation.
Networking
Industry forum for contacts, exchange and joint discussion of topics; with callnet.ch Talk, Safaris, expert groups and the CCW Swiss Connect event.
Membership
Membership with access to industry information, network, joint resolution of industry topics as well as discounts for events and further training.
Reviews

Aggregated rating

Aggregated rating
5
of 5

Aggregated from 1 reviews across all connected sources

Sources
GGoogle51
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PProvenExpertSoon

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Location

Klausstrasse 43
8008 Zurich

At a glance

Legal form
Association
UID
CHE-104.173.019
Founded
2007 · 19 years
Last commercial register change
July 29, 2026
Employees
11 to 20

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