Office 12n GmbH provides Amazon Vendor and Seller account management and full-service retail solutions for brands and manufacturers, including backend operations, chargeback and shortage-claim handling, product content and catalog management, and interim account management.
End-to-end Amazon Vendor Management for brands and manufacturers; strategy, operational retail management, marketing measures, and optimisation of processes, costs, visibility and profitability.
Amazon Vendor Backend Services
Operational back-office processing for Amazon Vendor accounts; order and invoice management, data maintenance, and communication with Amazon.
Interim Management for Amazon Vendor Accounts
Temporary assumption of responsibility for Amazon Vendor accounts during vacancies, growth phases or crisis situations; strategic and operational.
Shortage Claim Reclaim and Minimisation
Support with reclaiming Shortage Claims and reducing future deductions; to lower operating costs and optimise logistics processes.
Chargeback Analysis, Reclaim and Prevention
Analysis of chargebacks, reclaiming charged amounts, and building preventive measures; to reduce deductions and stabilise processes.
Product Content and Catalogue Management
Creation, optimisation, monitoring and maintenance of Amazon product content and catalogue data throughout the entire life cycle; to ensure visibility, consistency and conversion.
Training in Amazon Account Management
Structured training and hands-on support for employees with and without e-commerce experience in Amazon account management.
Scaling to New Amazon Marketplaces
Support for rollout to additional European Amazon marketplaces; from strategy to operational implementation.
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