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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,041 companies indexed · Last updated: today
DirectoryIT & CommunicationWeb Portals & Platform CompaniesLucerneSchweizerischer Konsumentenbund
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Schweizerischer Konsumentenbund

Summary

About the company

The company provides a platform for consumers to file complaints against companies and receive advice. It also offers a company search and a seal of quality for companies to build trust with consumers. The core activity of the company is consumer advice and protection.

AI-generated
Offering

Products & services

Industry:Web Portals & Platform Companies
✓ Offered8
Consumer Helpline
Independent point of contact for consumer matters, including telephone advice, guidance on purchase agreements, warranty claims, complaints and other consumer law questions.
Membership for private individuals
Membership with tiered packages for advice and case handling, available as member, patron or supporter, each with an annual fee and defined advice time.
Quality seal «Kundenversprechen»
Consumer protection quality seal for Swiss SMEs, verified through genuine customer reviews, visible in the directory, with quality and fairness criteria as well as buyer protection.
Business search
Directory of trusted companies with a consumer protection quality seal, filterable by category and location, for guidance when shopping and for finding providers.
Expert search
Free initial contact with more than 800 specialists on topics such as accounting and fiduciary services, real estate, painting work, plumbing, security, moving and other specialist fields.
Consumer protection for businesses
Participation for SMEs with review, integration into the Konsumentenbund ecosystem, referral to potential customers, and support through reviews and mediation.
Buyer protection
Voluntary compensation payment in serious cases, linked to the customer promise and assessed by the Swiss Consumers’ Association (Schweizerischer Konsumentenbund).
Mediation
A neutral process for reaching an agreement and resolving disputes between customers and partner companies in cases of misunderstandings or complaints.
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Location

Murbacherstrasse 19
6003 Lucerne

At a glance

Legal form
Association
UID
CHE-341.631.688
Founded
2016 · 10 years
Last commercial register change
September 7, 2026
Employees
21 to 50

Knowledge

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