Mediation, consulting, design, provision of services, mentoring, interim management and project management for companies and private individuals. Evaluation, planning, creation, execution and optimization of business architecture for marketing, sales, service delivery. Development of concepts and projects in the field of customer relationship management as well as customer service and sales experience. Activities specifically for teams in customer dialogue, i.e. sales teams, internal and external service departments, on-site contact centers as well as home office, hybrid.