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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,110 companies indexed · Last updated: today
DirectoryIT & CommunicationSoftware DevelopmentLucerneVIER Schweiz AG
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VIER Schweiz AG

Summary

About the company

VIER Schweiz AG is a technology company providing AI-based communication solutions and a European cloud platform for customer dialogue. Its offerings include cloud-hosted software and AI tools for contact centers and customer communications, such as VIER engage, VIER AI Gateway, VIER AI Studio, VIER Copilot, interaction analytics and voice AI gateways.

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Products & services

Industry:Software Development
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9
Contact Center Software (VIER engage)
Omnichannel contact center software for inbound and outbound telephony, written contact, routing, IVR, reporting, unified desktop and integrations into third-party systems.
AI Assistance in Customer Dialog (VIER Copilot)
AI-based assistance for service staff with real-time analysis of customer requests, transcription, summaries, connection to a knowledge base and integration of third-party systems.
Speech Analytics Software (VIER Interaction Analytics)
AI-supported speech and text analytics for service and sales with dashboards, topic and phrase recognition, coaching features and integration into VIER engage.
Automated Customer Surveys (VIER Voice of the Customer)
Cloud-based solution for telephone, email and web surveys directly after the contact, with question catalogs, real-time statistics and evaluations.
Lawful Use of Generative AI (VIER AI Gateway)
Secure AI use with model selection, data-protection anonymisation, guardrails, a unified GenAI API, logging and an audit trail, as well as a Knowledge Manager.
AI Agents for Service (VIER AI Studio)
Low-code tool for creating, testing and operating your own GenAI-based agents for phone, chat, WhatsApp and email with integrations and human handover.
Human Oversight for AI Agents (VIER Human in the Loop)
Solution for live monitoring, control and intervention in AI-assisted customer conversations with status displays, summaries, multi-chat supervision and voice support.
Automated Case Handling (VIER Smart Dialog)
Voicebot solution for automated phone-based customer service with LLM integration, no-code application, request classification, context recognition and 24/7 availability.
Business Conferences (VIER enrich)
Telephone conferences and web presentations with high participant numbers, operator service, recording, international dial-in numbers and secure German servers.
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Location

Hirschengraben 33
6003 Lucerne

At a glance

Legal form
Corporation
UID
CHE-400.054.475
Founded
2022 · 4 years
Last commercial register change
April 20, 2022
Employees
11 to 20

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