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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,194 companies indexed · Last updated: today
DirectoryIT & CommunicationIT Consulting & ServicesSteinhausenCCT Europe GmbH
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CCT Europe GmbH

Summary

About the company

The company CCT Deutschland GmbH is a provider of solutions and services in the field of contact center management. The company's core activity includes the development, implementation, and integration of software solutions for contact centers, including: Multi-Experience Cloud Contact Center (CCaaS), Unified Communication Cloud solutions (UCaaS), Contact Center solutions for Microsoft Teams, Avaya On Premise Automation, Chat- and Voice-Bot solutions, Instant Messaging and Social Media integration, and Workforce Engagement solutions (WFO/WFM). The company also offers consulting and support services for the implementation and operation of these solutions.

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Offering

Products & services

Industry:IT Consulting & ServicesIT Infrastructure & Cloud
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Software Development
✓ Offered8
Contact Center as a Service (CCaaS)
Cloud-based multi-experience contact center solutions for customer communication across voice, web, email, chat and messaging channels, as well as automation and omnichannel operation.
Consulting, Implementation and Support
Consulting, project management, implementation, integration and operation of customer communication solutions, supplemented by support, managed services and 24/7 coverage.
Conversational AI and Chat/Voice Bots
Automation of customer interactions with chat and voice bots for contact centers, including conversational AI solutions to relieve service processes.
Unified Communication (UCaaS/UCC)
Cloud or on-premises based communication and collaboration solutions for telephony, messaging, conferencing and video collaboration in office and home-office environments.
Workforce Engagement WFO/WFM
Staff scheduling, workforce management, workforce optimization and contact center analytics for resource planning, training and improving the customer experience.
CRM / ERP / ITSM Integration
Integration of CRM, ERP and ITSM systems with contact center and communication solutions, as well as data exchange via validated interfaces.
Outbound Contact Management
Outbound and callback functions, IVR-supported dialogues and campaign control to optimize active customer communication and resource scheduling.
Messaging and social media channels
Integration and processing of messaging, chat, WhatsApp, text and SMS channels for customer communication in the contact center.
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Location

Sumpfstrasse 26
6312 Steinhausen

At a glance

Legal form
Limited Liability Company
UID
CHE-113.930.050
Founded
2007 · 19 years
Last commercial register change
November 19, 2024
Employees
11 to 20

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