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DirectoryBusiness & Technical ServicesManagement ConsultingBaselExperience Factory GmbH
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Experience Factory GmbH

Summary

About the company

The company's core activity is the consulting and optimization of sales and customer service processes, particularly in the area of contact centers, as well as the mediation of sales methodologies and strategies. The company offers services such as workforce analysis, coaching, day-to-day consulting, and sales partner programs to help companies increase their performance and satisfy their customers.

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Offering

Products & services

Industry:Management Consulting
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✓ Offered
10
Contact center performance consulting
Non-binding two-day on-site analysis, professional workflow analysis and definition of immediate measures to increase performance in the contact center.
Consulting and coaching
On-site day consulting and coaching, initial discussion, support towards more satisfied employees and customers, and help with processes, culture and leadership.
Sales and customer service dialogue
Professional dialogue for sales and customer service, methodical conversation analysis using ethos, pathos and logos, and support for more closings.
Workforce management and personnel planning
Introduction of personnel scheduling, optimisation of workforce management, analysis of organisation and processes, and support for systems and implementation.
Systems implementation
Implementation of telephony, knowledge base and CRM systems, including organisational rollout and process documentation.
Training and instruction
Conducting training programmes, instruction in the areas of sales, logistics and leadership, and ongoing qualification within the network.
Outsourcing of customer contact and service
In- and outsourcing of sales and customer dialogue, as well as support in inbound customer service and in setting up sales.
Building sales and service organisations
Building organisations, optimising service and sales results, and supporting processes and systems.
Business model development
Development of innovative customer experiences and business models with specialists from various industries in the partner network.
Partner network with specialist solutions
Access to a network partner system with solutions for availability, training, customer experience, web design, automation and workforce management.

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Location

Prattelerstrasse 10
4052 Basel
Opening hours
Mon
07:00 - 19:00
Tue
07:00 - 19:00
Wed
07:00 - 19:00
Thu
07:00 - 19:00
Fri
07:00 - 19:00
Sat
07:00 - 19:00
Sun
Closed

At a glance

Legal form
Limited Liability Company
UID
CHE-455.038.729
Founded
2016 · 10 years
Last commercial register change
March 1, 2021
Employees
1 to 10

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