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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,041 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersForchMindpearl AG
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Mindpearl AG

Summary

About the company

The company offers a comprehensive range of outsourcing services for customer service, particularly for the aviation and tourism industries. The core activities include: Multilingual customer service solutions (inbound and outbound), customer relationship management, loyalty program management, email support, social media management, lost and found service, disruption management, and back-office support. The company utilizes both human and artificial intelligence (AI) to provide efficient and personalized customer service.

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Offering

Products & services

Industry:Call Centers
✓ Offered12
Outsourced Customer Service Solutions
Multilingual outsourced customer service solutions for B2B and B2C brands, 24/7; including the design of customer-specific service setups, omnichannel communication and global support.
Inbound & Outbound Support
Multilingual inbound and outbound support by agents, around the clock; for customer interactions, proactive outreach and telephone support.
Customer Relations
Customer relations management to address requests, strengthen trust and foster customer loyalty.
Loyalty Programme Management
Management of loyalty programmes across various industries, including airline experience and collaboration with alliances such as oneworld, SkyTeam and Star Alliance.
Email Support
Handling email inquiries with high precision, efficient processes and timely responses.
Social Media Management & Support
Community management and support across social media channels, as a digital customer service 24/7.
Travel Expertise
B2B travel services with reservations, hotel bookings, flight rebookings, problem solving and other travel services.
Web Chat
Real-time customer contact via web chat for immediate support and to improve customer satisfaction and brand loyalty.
Chat Bot
AI-powered self-service and routing functionality for simple requests, with routing of more complex inquiries to agents.
Back-Office Support
Back-office and administrative services from accounting and HR to IT support, compliance, procurement and supply chain management.
Language Translation
AI-powered translations for websites, documents and digital content in more than 30 languages.
Social Listening
Monitoring of conversations about the brand, products or industry across social media, media, forums and websites in real time.
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Location

Wassbergstrasse 52
8127 Forch

At a glance

Legal form
Corporation
UID
CHE-109.084.251
Founded
2001 · 25 years
Last commercial register change
June 22, 2026
Employees
11 to 20

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