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DirectoryBusiness & Technical ServicesManagement ConsultingVernierSwissAuditShop Sàrl
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SwissAuditShop Sàrl

Summary

About the company

The company offers services in the area of customer orientation and satisfaction. The core activities include: Mystery Shopping: The company provides mystery shopping services, where employees pose as customers in stores or restaurants to evaluate the quality of service. Customer surveys: The company conducts customer surveys to measure customer satisfaction and identify areas for improvement. Coaching and training: The company offers coaching and training services to train employees in companies on how to improve service and increase customer satisfaction. Consulting: The company provides consulting services to support companies in developing strategies to improve customer orientation and satisfaction. Overall, the company's focus is on improving customer orientation and satisfaction in companies.

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Offering

Products & services

Industry:Management Consulting
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Customer Experience
CX and customer satisfaction studies, mystery shopping, telephone and online surveys, quantitative and qualitative analyses, reporting and improvement recommendations.
Mystery Shopping
Mystery shopping campaigns in Switzerland and France, including goal setting, scenario writing, multichannel execution and delivery of results by point of sale.
Customer Satisfaction Survey
Customer satisfaction studies in Switzerland and France, based on the customer journey, to identify areas for improvement, support decision-making and retention.
Competitive Analysis
Competitive surveys to identify competitors, analyse products, sales and marketing strategies, prices, strengths and weaknesses, and identify opportunities.
Net Promoter Score
NPS measurement to assess customer satisfaction and loyalty, analyse the buying experience and target improvements by service.
Distribution Network Assessment
Multichannel evaluation of the distribution network, with selection of metrics, visits, calls or web, and complete reporting by point of sale.
Training
Training for companies in customer service, sales and management, in the form of seminars, conferences, online training or train-the-trainer programmes.
Coaching
Business coaching focused on professional goals, delegation, time management, sales, customer delight and team coaching.
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Location

Chemin de Blandonnet 8
1214 Vernier

At a glance

Legal form
Limited Liability Company
UID
CHE-412.072.592
Founded
2015 · 11 years
Last commercial register change
January 23, 2024
Employees
11 to 20

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