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DirectoryIT & CommunicationIT Consulting & ServicesMendrisioCX Consulting Switzerland SA
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CX Consulting Switzerland SA

Summary

About the company

CX Consulting Switzerland SA provides customer experience and AI solutions along with outsourcing services for customer service and back-office operations. Its services include omnichannel customer service, helpdesk/service-desk support, back-office and data entry, tailor-made customer retention and sales support, and CX consulting with technology integration.

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Offering

Products & services

Industry:IT Consulting & Services
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Omnichannel Customer Service
Omnichannel Customer Service across email, live chat, voice, social care, WhatsApp and messaging, including marketplace support for e-commerce, retail and digital companies.
AI & Automation
AI & Automation with chatbots, voice AI agents, workflow automation, knowledge base support, ticket triage and routing, and reporting automation.
CX Consulting
CX Consulting for journey mapping, support process optimization, QA frameworks, agent training programs, support design and operating model improvement.
Back-office & Operations
Back-office & Operations for order management, returns and refund processing, escalation handling, data operations, admin support and workflow coordination.
Technical Helpdesk
Technical Helpdesk with Tier 1–2 support, issue diagnosis and resolution, helpdesk management, knowledge documentation, escalation workflows and technical onboarding support.
Credit Recovery & AR Management
Credit Recovery & AR Management for payment follow-up, credit assessment support, dispute resolution, aging report management, customer communication and compliance-ready processes.
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Location

Hier entsteht die Karte
Via M. Ghioldi-Schweizer 5
6850 Mendrisio

At a glance

Legal form
Corporation
UID
CHE-167.933.865
Founded
2025 · 1 year
Last commercial register change
March 6, 2025
Employees
1 to 10

Knowledge

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